RETURNS
By law you have the right to cancel any order within 14 days of the day after the item is delivered to you apart from if you are a business or special items that has been custom made for you, this includes all Track and Poles as these are not off the shelf products and have to be made up to your specifications.
All items suspected of being damaged or faulty must be returned and tested. If no fault can be found or suspected fault replicated, then the item(s) will be returned to you at your own cost. If the goods are found to be surplus to your requirements a refund for the item will be issued and the item restocked. Please note that a 15% handling fee will be applied. We will only send replacement goods upon receipt of returned items.
No goods can be accepted for return without contacting us first. Once the goods have been accepted for return please send them back to us.
By law you have the right to cancel any order within seven days of the day after the item is delivered to you.
To cancel an order please e-mail us at
[email protected] and inform us that you wish to exercise your right to cancel your order, and to arrange the return. If this is done within 14 days of receipt we will refund you in full including any packaging and postage charges, unless is is a special item that has been custom made for you his includes all tracks as these are not off the shelf products and have to be made up, cut etc to your specifications are non returnable.
If out side the 14 day cooling off period we will refund your money less any delivery costs and handling fees which are as follows.
General items which are stock items and are not factory order 15%.
Items that have had to be special ordered from the factory 25% (and only if the factory agrees).
Custom made items which include all tracks are not off the shelf products are therefore no returnable.
Providing this criteria is met the following will apply.
All we ask is that you take care of our goods, ensuring that all items are complete and are in their original packaging, unused and in resalable condition. For your protection, please send items back well packaged and using a recorded delivery service.
If you do not return the goods within 21 days of cancellation we will collect the goods from you at your cost and will deduct the cost of collection from your refund, or if requested we will arrange collection of the items at your cost.
All monies paid for cancelled goods will be refunded within 7 days from date of cancellation.
Please note: it is a legal requirement that you take care of the goods and that you are responsible for the carriage costs of returning them to us, unless we delivered the goods to you in error, or if they are faulty.
GOODS WHEN EXPORTED
We can not held responsible for any import duties which you may be liable for or any costs relating to goods returned or refused delivery to your country. We will cover any goods if damaged in transit by the carriers Insurance that we put on all export good, not unless you stipulate you do not require cover then any damage will not be covered by SG-S.
For export goods that turn out to be faulty with in the guarantee period we will not cover the shipping costs to the return the good to us or the return cost back to you.