WHY IS VAT CHARGE ON
POSTAGE CLICK HERE
UK, Except Isle
of Man and Chanel Islands.
Free Delivery on all
orders over £250.00 inc vat.
For orders under £250.00 inc Vat.
From £4.50 inc Vat per order, for all parts, excluding motors, and some
electrical and specialist products.
£18.60 inc Vat for any order - which includes any length of track and/or
motors, electrical and specialist products and/or draw rods.
Isle of Man, Jersey & Guernsey, Scottish Highlnds & Scottish Islands
Free Delivery on all orders over £360.00 inc vat.
For orders under £360.00 inc Vat
From £4.50 inc Vat per order, for all parts, excluding motors, and some
electrical and specialist products.
£36.00 inc Vat for any order - which includes any length of track and/or
motors, electrical and specialist products and/or draw rods.
Channel Islands
(Guernsey and Jersey)
Free Delivery on all orders over £360.00 inc Vat.
For orders under £360.00 inc Vat
From £4.50 inc Vat per order, for all parts, excluding motors, and some
electrical and specialist products.
£48.00 inc Vat for any order - which includes any length of track and/or
motors, electrical and specialist products and/or draw rods.
For shipping to the
rest of the world, if cost is not shown for your country, please contact us
regarding shipping charges.
Most parts under £100 inc Vat are sent by Royal Mail.
Wholesale customer Free delivery over £500 + Vat, £600inc Vat
All orders that include lengths of rails are shipped by Carrier and should be delivered within 48 hours once despatched, this is not a guaranteed service but should take no longer than 2 -3 working days but could take longer except for lengths over 500cm tot the following post codes, HU11, HU12 & HU19. LN7 to LN13. OX7, OX18, OX49 & CV36. These areas will take up to 5 working days.
All these delivery
times are only approximate. Please contact us if the delivery times are not
acceptable and we will do our best to accommodate your delivery requirements,
but we are reliant on the factory and their workload. We aim to deliver the
goods to you within the time scale indicated but we cannot give an exact
delivery time or date. We may also deliver the goods in several consignments
but will not charge any extra delivery for this. You will be informed by email
when your goods have been despatched from our warehouse. Once goods have been
despatched any delay on delivery by the carriers are beyond our control and
cannot be held responsible for any costs you may incur due to this.
Should you have any
problems please contact us immediately by email on [email protected]. If you do
not contact us within 7 working days from the date of receipt of your goods, we
will assume that your goods have been delivered in perfect condition. If we
have not despatched the goods within 30 days of the expected delivery, then you
may cancel the contract. We will refund any monies paid by you.
If you have not
received your goods within 72 hours of despatch you must report this to us so
we can investigate. If reported to us after an unreasonable length of time, (10
days) and was sent by normal post, not signed for carrier we can no longer be held
responsible and therefore not be able to replace the goods free of
charge.
If our couriers
attempt to deliver your goods and no recipient was available to take delivery,
the courier will take your goods back to the local depot and hold your package
for up to 3 working days. If the package has not been successfully delivered
within the time given the order will be returned back to us and classed as a
failed delivery. In this case, we can either re-send your order (at your cost)
or a refund will be issued for the order less any delivery costs incurred by
us.
Custom products which
include any length of rails are none refundable unless we have not been able to
deliver within the statuary 30 days due to an issue from our end.
EXPORT OF GOODS
We cannot be held responsible for any import duties which you may be
liable for or any costs relating to goods returned or refused delivery to your
country. We will cover any goods if damaged in transit by the carriers
Insurance that we put on all export good, not unless you stipulate you do not
require cover then any damage will not be covered by SG-S.
For export goods that turn
out to be faulty with in the guarantee period we will not cover the shipping
costs to the return the good to us or the return cost back to you